Shipping Policy

The shipping process at Gluten Free Jio has been carefully and thoughtfully planned to ensure that it is Convenient, fast, and easy for our valuable customers!

Allow us to give you an insight into our Shipping process.

  • When is an order dispatched for Shipping?
    All orders placed by 2:00 pm IST, Monday-Friday, are usually shipped the same day except on a holiday. Orders placed after 2:00 pm IST, Monday-Friday are shipped the following business day. Orders placed on Saturday and Sunday will ship on the next business day. To ensure dispatch on the same day we advise you to please ensure that the payment is made in time. All other necessary details like your billing and shipping address also need to be made available.
  • What are the shipping charges?
    Gluten Free Jio ships products all over India and our shipping charges are fixed at a convenient cost of Rs.150 on all orders. Shipping charges may vary based on certain locations. In an unfortunate case of return or cancellation of the order, shipping charges applied stand to be non-refundable.
  • What is the estimated time of delivery?
    Delivery time usually would be within 5 to 7 business days from the date of order dispatch. However, at certain locations, it may take a few more days for you to receive the order. Please note that the extra days are only needed depending on the location and exceptional circumstances like holidays or extended weekends. We advise you to order well in advance to receive supplies in time.
  • Are there any other charges that you need to pay?
    When you place an order, you receive an invoice from our end that states the final price that you need to pay. This price is all-inclusive and there are no additional charges that need to be paid by you.
  • How do you track your order?
    Once your order is successfully dispatched from the warehouse, you receive a confirmation email on your registered mail ID providing you information about the courier service and the tracking number for your order enabling you to track your order online from the convenience of your home.

What happens if there is no one available to receive the order?
The vendors we work with for delivery services have been instructed to follow a protocol of calling the customer in such a situation. We advise you to please provide us with at least two contact numbers to contact you or to leave a message in such a situation. Our team along with our service providers aim at serving you the best. However, in case of three instances of non-availability the order is bound to return to our warehouse and you will be duly informed.