Thank you for purchasing our Gluten Free Jio goods. When purchased directly from our website:

Cancellation/Refund of Products other than Fresh Bakery Products

If the products have been dispatched, the order cannot be cancelled or refunded. However, if the client has placed an order and it has not yet been sent, and the customer wishes to amend or cancel the order, the amount previously paid will be adjusted or reimbursed, provided Gluten Free Jio verifies that you may cancel or alter the transaction.

Cancellation of Fresh Bakery Products

Orders for fresh bakery cannot be canceled once they have been placed and confirmed by the user making payment. Despite the cancellation, the order must be dispatched because fresh bakery orders are made specifically for one individual, have a limited shelf life, and cannot be utilized elsewhere. Additionally, the fresh bakery is season-specific, so if an order is placed during a time when such products are not advised, a warning will be issued through the website prior to payment confirmation, or a representative will call you to discuss your options, which include either canceling the order or changing it to something else that is gluten-free.

Cancellation of Fraudulent Orders

We frequently check transactions for fraudulent behavior to give customers a safe and secure purchasing experience. Gluten Free Jio retains the right to revoke any existing, current, and future orders without incurring any obligation if any suspicious conduct is discovered. 

Additionally, Gluten Free Jio maintains the right to reject or cancel orders in cases when product prices on the website are inaccurate, and stock isn’t available. Before approving any order, we can additionally need more proof or information. If all or any part of your order is cancelled or further information is needed to accept your order, we will contact you.

If any of the following conditions are true, the client may be regarded as fraudulent:

1. A client with a high rate of return
2. The customer doesn’t respond to our payment verification email
3. The customer fails to provide sufficient documentation for the payment details check
4. Misuse of a customer’s phone number or email
5. The client uses an erroneous email and phone number
6. Misuse of a discount code
7. Using a special coupon that isn’t associated with the email address used.
8. The customer sends back the wrong item
9. A client declines to pay for an order
10. Any order involves the customer in a grab-and-run manoeuvre.
11. Address invalid or incomplete

Any orders that meet certain requirements to be considered “Bulk Orders” by Gluten Free Jio may be cancelled at any time during the product delivery process. If an order fits the following criteria and any other criteria established by Gluten Free Jio, it can be categorized as a “Bulk Order”:

1. Ordered goods are intended for commercial resale rather than personal consumption.
2. Depending on the product category, many orders for the same goods were placed at the same address.
3. Orders for large quantities of the same commodity.
4. Order information includes an invalid address.
5. Any unethical behaviour when placing the order.

In case of any queries, please write to our customer care at info@glutenfreejio.com 

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

1. If the consumer does not make a claim for theft within 48 hours of delivery, the claim will not be considered.
2. The following information will be requested or provided through email:

• A brief explanation of the case (A few inquiries will be made in order to better comprehend the situation)
• The images of the box and additional packets (If any)
• Aim to conceal any sides that the customer feels have been tampered with or destroyed.
• Refunds for prepayments will be processed following an investigation, which typically takes 3–4 business days. Investigating the situation with the relevant departments will be part of the procedure.

3. If a buyer fits any of the following descriptions, they could not be eligible for a refund:

• The customer fails to give sufficient case details
• The customer neglects to deliver images of the package and box (if any)
• If a delivery was opened, a pilferage claim had to be filed immediately, and no remarks could be written on the courier company’s POD or receiving sheet.
• Three to four days after delivery, the customer must not discard the package. We may need to pick up your packing so we can look into it.

Handling Mispricing

Despite our best efforts, a small number of the items in our catalogue may have incorrect prices. But as part of our dispatch operations, we check prices. If an item’s true cost is less than our listed price, we’ll apply the difference and send the product to you.

If a product’s true cost is greater than what we quoted, we will cancel your order and let you know.

Privacy Assurance

We are dedicated to protecting the data of our customers. We only keep and utilize personal information to process orders, address problems, or provide other services to customers. Every time we ship something, we work with Gluten Free Jio to ensure that the customer’s confidential information is protected.

Orders & Personal Information

We store a copy of your information for orders in the future. Your email, phone number, and address are saved once you join with Gluten Free Jio.

We keep a record of the information when you place an order with us and let us to save your credit or debit card information.

We use a customer’s personal information to fulfill orders, customize services, and keep tabs on issues.

Cookies

Our website utilizes “cookie” technology, much like many others. A cookie is a little data file that we download to the hard drive of your computer. Cookies are not used by us to gather personally identifiable data. We use cookies to better understand how you use the site and our services, to track overall user behaviour, to better route website traffic, and to generally enhance the site and our offerings.

You agree to our use of cookies on our Website, and in other ways, we communicate with you if your computer is set to accept cookies and you visit Gluten Free Jio.

Advertisement

Advertising partners who offer ads to users on any of our websites may also place cookies. In order to gather data about you or other users of your computer, these cookies enable the ad server to identify your computer every time it sends you an online advertisement. Ad networks can use this information, among other things, to offer tailored adverts that they think you’ll find most interesting. This Privacy Policy only applies to Gluten Free Jio’s use of cookies; it does not apply to the use of cookies by any advertising.

Secured Credit & Debit Card Details

When checking out for an order, a debit or credit card that you have saved in your account will be displayed.

We Request:

– Credit or Debit Card Information – CVV

-Additional information needed to process a payment.

-On the payments page, your saved payment options are displayed.

Change in Privacy Polic

Gluten Free Jio has the right to modify its privacy policy at any moment and without prior notification. You will receive an email about this if you have an account with Gluten Free JIo. You will be deemed to have accepted any changes to this Privacy Policy if you continue to use this site after they have been made.